Frequently asked questions
What is the return policy?
Returns can be sent to:
Art of Beauty by Maelyn
Bagijnhof 1
2611 AN Delft
The Netherlands
The return costs and the shipping risk are for the buyer. Therefore, always keep your proof of shipment.
How long does it take for my return to be processed?
Once received, we will process your return within 5–10 business days.
Are the return costs for my own account?
Yes, return costs are for the buyer. Always keep your proof of shipment.
Can I try on jewelry and return it afterwards?
Unfortunately not.
Jewelry may not be worn or tried on. The packaging must be intact.
My item was delivered damaged. What now?
Please contact us within 48 hours. We will send you a new product free of charge or find another suitable solution.
Can I return sale items?
No, sale items cannot be returned.
Can I exchange an item?
Yes! Return your product and place a new order for the desired item.
What if I'm outside the 14 days?
Unfortunately, we can no longer accept returns after the legal cooling-off period.