Exchanges & Returns

At Jewellery by Mae, we want you to be completely satisfied with your purchase. If you're not, you can return your order within the specified conditions. On this page, you'll find out exactly how it works.

Return Conditions

To be eligible for a return, the item must meet the following requirements:

  • The product is in its original condition, unworn and unused.
  • Labels, packaging, and any seals are undamaged and intact.
  • The original packaging must not have been opened.
  • You have a receipt or proof of purchase.

Please note:

We cannot accept opened or worn jewellery due to hygiene reasons.

Returning an Item

Returns can be sent to:

Art of Beauty by Maelyn
Bagijnhof 1
2611 AN Delft
The Netherlands

The return costs and the risk of shipping are borne by the buyer. Therefore, always keep your proof of shipment.

Do you have any questions? Feel free to email us—we're happy to help.

Damage or Incorrect Delivery

Check your order immediately upon receipt.

Is the item damaged, defective, or delivered incorrectly? Please contact us within 48 hours via info@jewellery-bymae.nl.

We will resolve it for you as soon as possible.

Items That Cannot Be Returned

The following products are excluded from return:

  • Opened or worn jewellery (due to hygiene)
  • Personalized or specially made items
  • Care products
  • Sale items
  • Gift vouchers

Are you unsure whether your product can be returned? Feel free to send us a message.

Exchanges

Would you like to exchange an item?

The quickest way is to return your original item. Once we have approved it, you can reorder the desired item.

Statutory Cooling-Off Period (14 days – EU)

Orders delivered within the EU are covered by the statutory cooling-off period of 14 days.

Within this period, you may cancel or return your order without giving a reason.

Conditions remain the same: the item must be returned unused, unworn, with tags, and in its original, unopened packaging.

Refunds

Once your return has been received and inspected, you will receive a notification.

If the return is approved, we will refund the amount to your original payment method within 10 business days.

Please note: banks or credit card companies may sometimes require additional processing time.

Have you not received a refund after 15 business days?

Please contact us via info@jewellery-bymae.nl